Call Center Enrollment Specialist

Key Benefit Administrators - Tampa, FL

Full-time

Remote - Tampa, FL

Insurance Carriers and Related Activities

About the position

The Call Center Enrollment Specialist at Key Benefit Administrators is a remote position focused on assisting prospects and customers with the enrollment process for various programs or services. The role emphasizes delivering high-quality service, maintaining organizational health, and aligning with the company's vision of improving people's health through cost-effective care. The position requires a Life and Health License and involves handling inbound and outbound calls, providing accurate information, and ensuring compliance with program requirements.

Responsibilities

• Handle inbound and outbound calls to assist prospects and customers with the enrollment process.
• Provide accurate and comprehensive information regarding eligibility requirements, enrollment procedures, and program benefits.
• Assist customers in completing enrollment applications over the phone, ensuring all necessary information is accurately captured.
• Verify customer information and documentation to ensure compliance with program requirements.
• Address customer inquiries, concerns, and objections in a professional and courteous manner.
• Escalate complex issues to appropriate departments or supervisors for resolution.
• Maintain accurate records of customer interactions and transactions using designated systems or software.
• Meet or exceed performance goals related to call quality, productivity, and customer satisfaction.
• Stay updated on program policies, procedures, and updates to provide accurate information to customers.
• Collaborate with team members and other departments to improve processes and enhance the customer experience.

Requirements

• High school diploma or equivalent; some college coursework preferred.
• Proven experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to effectively interact with customers from diverse backgrounds.
• Ability to multitask and prioritize tasks in a high-volume, fast-paced environment.
• Detail-oriented with a high level of accuracy in data entry and documentation.
• Proficiency in using computer systems and software applications.
• Ability to remain calm and composed when dealing with challenging or irate customers.
• Flexibility to work evenings, weekends, and holidays as needed.

Nice-to-haves

• Previous experience in enrollment or healthcare-related programs is a plus.

Benefits

• Comprehensive benefit package
• Full training program
• Competitive salary