This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Call Center Floor Supervisor
$65,000 - $65,000/Yr
Bci Acrylic - Libertyville, IL
posted 2 months ago
Full-time - Mid Level
Libertyville, IL
Plastics and Rubber Products Manufacturing
About the position
The Call Center Floor Supervisor is responsible for overseeing daily operations and personnel within the call center to ensure maximum performance and cost-effectiveness. This hands-on role requires an active and motivational presence on the calling floor, focusing on staff training and productivity.
Responsibilities
- Develop objectives for the call center's day-to-day activities
- Conduct effective resource planning to maximize productivity
- Collect and analyze call-center statistics such as warm transfers and conversion rates
- Assume responsibility for budgeting and tracking expenses
- Assist in hiring and training Call Center Representatives
- Evaluate performance with KPIs
- Prepare reports for upper management
- Meet lead generation performance goals and metrics
Requirements
- 3-4 years previous Call Center Experience
- Proficiency in the Home Improvement industry preferred
- Associate's Degree or higher
- Strong internet and PC skills, including Microsoft Word, Excel, and Outlook
- Excellent organizational, leadership, and problem-solving skills
- Ability to work independently and as a collaborative team player
- Strong time management skills
Benefits
- $65,000 annual salary
- 10% bonus
- Full-time position
- On-site work environment
