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LaSante Health Center - Brooklyn, NY
posted 3 days ago
Full-time - Entry Level
Brooklyn, NY
Ambulatory Health Care Services
About the position
LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.
Responsibilities
- Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
- Record information accurately into ECW
- Provide assistance and information to enhance patient experience.
- Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.
- Assist with additional tasks and projects as directed by supervisor.
Requirements
- Verbal communication skills
- Customer service experience
- Active listening skills
- Computer literate
