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Call Center / Front Office Representative
$37,440 - $40,560/Yr
Coastline Orthopaedic Associates - Fountain Valley, CA
posted about 2 months ago
Full-time - Entry Level
Onsite - Fountain Valley, CA
About the position
The Call Center / Front Desk Representative at Coastline Orthopaedic Associates serves as a vital link between the company and its patients, ensuring effective communication and high levels of patient satisfaction. This role involves managing calls, scheduling appointments, and addressing patient inquiries while maintaining a focus on service excellence.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Schedule appointments accordingly
- Follow communication 'scripts' when handling different topics
- Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Bilingual (Required)
Nice-to-haves
- Medical Assistant: 1 year (Preferred)
Benefits
- Health insurance
- Paid time off
- Vision insurance
