Call Center Jr Customer Service & Retention Representative

$31,200 - $31,200/Yr

HNH Holdings - Maryland Heights, MO

Full-time - Entry Level

Maryland Heights, MO

Real Estate

About the position

As a Junior Customer Service & Retention Representative at AutoProtect USA, you will play a crucial role in providing exceptional service to customers in a call center environment. Your primary responsibility will be to handle incoming calls, resolve inquiries, and ensure customer satisfaction, thereby contributing to customer loyalty and retention. This entry-level position is ideal for individuals looking to start their career in customer service within a supportive and growing company culture.

Responsibilities

• Responding appropriately to incoming calls, emails, or chats from customers.
• Resolving customer inquiries regarding services, billing, or other concerns.
• Providing accurate information about services, policies, and procedures.
• Handling escalating customer issues with patience and understanding.
• Documenting customer interactions, feedback, and resolutions in the company's CRM system.
• Collaborating with team members to enhance the customer service experience.

Requirements

• High school diploma or GED equivalent.
• Proven successful experience in customer service or in a call center.
• Strong verbal and written communication skills.
• Ability to handle high call volumes while maintaining a calm demeanor.
• Excellent problem-solving skills and attention to detail.
• Empathy and ability to actively listen.
• Proficient in basic computer applications and CRM systems.

Benefits

• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Employee assistance program (EAP) providing free mental health counseling, financial counseling, and legal counseling.