Main Line Health - King of Prussia, PA
posted 27 days ago
Full-time - Entry Level
King of Prussia, PA
Hospitals
About the position
The Call Center Representative position at Advocare Pulmonary and Sleep Specialists involves managing inbound and outbound calls, providing exceptional customer service, and assisting patients with scheduling appointments for various healthcare providers. The role requires attention to detail and effective communication skills to ensure a smooth patient experience.
Responsibilities
- Answer incoming calls promptly and professionally.
- Utilize knowledge of accepted insurance companies for the practice.
- Ensure all parts of the registration are complete before scheduling an appointment.
- Maintain accurate records of patient interactions in the computerized system.
- Collaborate with other departments as needed.
Requirements
- High school diploma or GED.
- 1 year of experience in a medical call center.
- Proficiency in using computerized systems for data entry and record management.
- Strong verbal and written communication skills.
Nice-to-haves
- Experience with e-clinical works software is a plus.
Benefits
- Paid training
- 401(k)
- Paid time off
- On-the-job training
- Paid sick time
