Call Center-Member Service Representative I or II

$37,648 - $48,838/Yr

Ent Credit Union - Pueblo, CO

Full-time - Entry Level

Pueblo, CO

Credit Intermediation and Related Activities

About the position

The Member Service Representative I/II at Ent Credit Union is responsible for providing exceptional service to members through accurate information delivery and effective problem-solving. This role involves cross-selling credit union products and services while adhering to policies and regulations. The position requires participation in mandatory training and offers opportunities for professional growth within a supportive team environment.

Responsibilities

• Provide accurate information regarding member inquiries via incoming calls.
• Process member requests and update the database with changes requested by members.
• Verify member identities to minimize fraudulent activity.
• Identify and escalate priority issues to the appropriate department.
• Maintain knowledge of credit union products and services to effectively cross-sell to members.
• Participate in ongoing training and quality control sessions to enhance service delivery.
• Adhere to the Bank Secrecy Act and other regulatory requirements.

Requirements

• High School Diploma/G.E.D. or equivalent for both levels.
• 6+ months of customer service experience for MSR I; 1+ years of inbound phone and financial services experience for MSR II.
• Strong customer service focus and communication skills.
• Proficient computer skills, including Windows and Microsoft Office.

Nice-to-haves

• Inbound phone experience preferred.
• Sales experience preferred.
• Previous financial institution experience preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Volunteer time off
• Wellness program