Ent Credit Union - Pueblo, CO

posted 6 days ago

Full-time - Entry Level
Pueblo, CO
Credit Intermediation and Related Activities

About the position

The Member Service Representative I/II at Ent Credit Union is responsible for providing exceptional service to members through accurate information delivery and effective problem-solving. This role involves cross-selling credit union products and services while adhering to policies and regulations. The position requires participation in mandatory training and offers opportunities for professional growth within a supportive team environment.

Responsibilities

  • Provide accurate information regarding member inquiries via incoming calls.
  • Process member requests and update the database with changes requested by members.
  • Verify member identities to minimize fraudulent activity.
  • Identify and escalate priority issues to the appropriate department.
  • Maintain knowledge of credit union products and services to effectively cross-sell to members.
  • Participate in ongoing training and quality control sessions to enhance service delivery.
  • Adhere to the Bank Secrecy Act and other regulatory requirements.

Requirements

  • High School Diploma/G.E.D. or equivalent for both levels.
  • 6+ months of customer service experience for MSR I; 1+ years of inbound phone and financial services experience for MSR II.
  • Strong customer service focus and communication skills.
  • Proficient computer skills, including Windows and Microsoft Office.

Nice-to-haves

  • Inbound phone experience preferred.
  • Sales experience preferred.
  • Previous financial institution experience preferred.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
  • Volunteer time off
  • Wellness program
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