Call Center Member Services Specialist Auburn Hil

$37,440 - $37,440/Yr

Michigan State University - Auburn Hills, MI

Full-time - Entry Level

Remote - Auburn Hills, MI

Educational Services

About the position

The Call Center Member Service Specialist (CCMSS) role is focused on delivering a positive member experience that enhances engagement and satisfaction with the Credit Union. This position involves assisting members over the phone, introducing new products and services, and ensuring requests are completed accurately and efficiently in a fast-paced environment. The CCMSS is also responsible for problem-solving to find optimal solutions for members while mitigating risks to both the member and the Credit Union.

Responsibilities

• Handle inbound and outbound member calls to process transactions and complete requests with accuracy and urgency.
• Mitigate risks to members and the credit union by following proper verification procedures before completing transactions.
• Demonstrate proficiency in product knowledge for Credit Union products, services, and fintech partners.
• Identify and cross-sell products and services, providing financial education to enhance member experience and achieve sales goals.
• Meet and exceed Call Center metrics such as calls per hour and time available.

Requirements

• Strong communication skills and professionalism in assisting members.
• Ability to work with sound judgment and integrity in a fast-paced environment.
• Experience in customer service or a similar role is preferred.
• Proficiency in using technology and software related to call center operations.

Nice-to-haves

• Experience in the financial services industry.
• Sales experience or a background in achieving sales goals.

Benefits

• Starting pay of $18.00/hour with an additional $2.00/hour for evening/Saturday hours.
• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums.
• Up to 26 days of PTO within the first year, plus Volunteer Time Off and 11 Paid Holidays.
• 401(k) with a 2:1 Match.
• Tuition Reimbursement.
• Up to 12 Weeks of Paid Parental Leave.