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Table Mountain Casino - Friant, CA
posted 2 months ago
Full-time - Entry Level
Friant, CA
Amusement, Gambling, and Recreation Industries
About the position
The Call Center Operator at Table Mountain Casino is responsible for managing all incoming calls to the casino's main number and assisting internal guests. This role includes handling reservations, wake-up calls, and special guest requests, ensuring a high level of customer service and professionalism.
Responsibilities
- Answer all telephones in a knowledgeable and professional manner.
- Page guests over the Public Announcement system when requested.
- Process all reservation requests, changes, and cancellations.
- Relay required vehicle and department information over radio.
- Assist all departments with general clerical tasks.
- Maintain complete knowledge of all TMCR facilities and services.
- Provide a professional level of guest service to both internal and external guests.
- Utilize professional discretion and judgment with regard to company information.
- Maintain a high level of confidentiality.
- Follow applicable TMCR company policies and procedures including Hotel Operation Policies and procedures.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent is required.
- Previous experience with multiple phone lines and 2-way radio preferred.
- Previous hospitality experience (casino, hotel, reservations, front desk, or guest service) preferred.
- Must be computer literate and possess a friendly demeanor.
