About the position
Dialog Direct, a Qualfon company, is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This seasonal opportunity is part of our esteemed Pre-Licensing Training Program. Participants will receive compensation at a rate of $18 per hour during the Pre-Licensing training period. Upon successful completion of the program and passing the State Exam, candidates will be offered a full-time position as a Licensed Insurance Professional, with a pay rate of $23.50 per hour. The role is customer service focused, requiring individuals to engage with clients and assist them with their insurance needs. Training hours are from 9am to 6pm EST, Monday to Friday, while production hours are from 11am to 7pm Monday to Friday and 9am to 9pm on Saturdays. This position is located onsite at our Headquarters in Highland Park, MI. Our Mission: Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients. We offer further education opportunities through our Qualfon University scholarship program, providing free access to personal and professional support through the Qualfon Care Coaches program. Full-time employees are entitled to medical, dental benefits, vision, and life & accident insurance, competitive wages, and opportunities to earn additional income through incentives. We also provide paid time off for full-time employees, as well as access to an onsite gym and cafeteria. We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values, and we are dedicated to ensuring all team members have Fun@Work!
Responsibilities
- Complete an onsite Pre-Licensing Training program and pass a state insurance exam.
- Field inbound communication (phone, email, chat, social media, etc.) from clients regarding their insurance needs.
- Utilize knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.
- Thoroughly understand the customer's need by asking clarifying questions to gather more information.
- Utilize resources to conduct research and present the customer with a resolution.
- Understand members' life events that may offer sales cues.
- Correspond with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations.
- Execute various client service transactions including policy endorsements, certificates, binders, cancellations, or other tasks.
- Complete carrier certifications to receive Ready to Sell Status for several insurance providers.
- Adhere to performance metrics and quality standards.
Requirements
- Minimum 1 year of contact center experience required.
- High School diploma or GED required; college degree preferred.
- Once licensed, must be able to work an assigned 40 hour a week schedule between the hours of 7am-11pm Monday-Friday and 9am-9pm Saturday.
- Strong written and verbal communication skills.
- Professional, articulate voice and listening skills.
- Maintain member privacy.
- Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
- Computer savvy and can resolve minor technical issues with minimal assistance.
- Typing 25 words per minute with 90% accuracy.
- Ability to critically think through situations and solutions.
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude.
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance.
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.
Nice-to-haves
- Previous experience as a Licensed Agent (Life/Health/Personal Lines/Property & Casualty/etc) preferred but not required.
- Veterans and their family members are encouraged to apply.
Benefits
- Dental insurance
- Health insurance
- On-site gym
- Paid time off
- Paid training
- Vision insurance
