Call Center Rep - FRENCH SPEAKERS

About the position

The Customer Experience Representative at Deposita, an Allied Universal Company, is responsible for delivering exceptional customer service in a bilingual French/English environment. This role involves addressing customer inquiries, resolving technical issues, and ensuring a high-quality customer experience. The position requires in-person training for two weeks in Jupiter, Florida, and offers a starting rate of $18.00 per hour for bilingual representatives.

Responsibilities

• Identify customers' needs, clarify information, and provide direct support or guidance toward resolution.
• Tackle a variety of problems in technical systems with skill and accuracy.
• Create cases for all calls and emails received, documenting the history of the problem and steps taken.
• Be willing and able to be cross-trained in other areas of the department.
• Demonstrate effective personal performance that positively impacts departmental performance metrics.

Requirements

• High school diploma or equivalent.
• Minimum of two (2) years of work experience in a Technical Customer Service Call Center.
• Strong understanding of customer service and customer relations.
• Highly motivated with a strong desire to learn.
• Ability to exercise good judgment and decision-making.
• Familiarity with creating cases and escalations using CRM and other systems.
• Effective written and oral communication skills.
• Ability to assess and evaluate situations effectively.
• Skilled in identifying critical issues quickly and accurately.
• Ability to write informatively, clearly, and accurately.
• Problem-solving and analytical skills.
• Ability to work in a team environment.

Nice-to-haves

• Experience in a technical support role or other technical experience.
• Associate's degree in information technology, Computer Science, or a related field.
• Basic understanding of software/hardware troubleshooting.
• Experience in Service Now and TalkDesk.
• Ability to speak, read, and write fluently in French (Canadian dialect).
• Experience in retail cash offices.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company's 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.