Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench

About the position

The Guest Services Call Center Representative role is a part-time position focused on delivering exceptional guest service to a diverse range of visitors at Walt Disney World Resort. Representatives will handle inquiries, provide support for resort hotels, and assist guests with various topics in a high-volume call center environment that operates 24/7.

Responsibilities

• Provide outstanding guest service to onsite visitors and other guests.
• Answer general questions regarding a variety of topics related to Walt Disney World Resort.
• Support Walt Disney World Resort Hotels by addressing guest inquiries and concerns.
• Handle conflict resolution and make quick decisions to ensure guest satisfaction.
• Maintain confidentiality with critical information.

Requirements

• Proficiency with a Microsoft Windows environment and comfortable working on dual monitors.
• Ability to handle conflict resolution and make decisions quickly.
• Flexibility and adaptability to the fluctuating needs of the operation.
• Strong written and verbal communication skills.
• Availability for three weeks of full training.

Nice-to-haves

• Flexibility with work schedule, including weekends, holidays, and overnight shifts.

Benefits

• Starting pay rate of $19.16/hour.
• Equal Employment Opportunity employer with a commitment to diversity and inclusion.