Call Center Representative - Alexandria, VA

Unclassified - Washington, DC

Full-time - Entry Level

Washington, DC

About the position

The Call Center Representative role in Alexandria, VA focuses on delivering exceptional customer service through effective communication and problem-solving skills. The representative will engage with customers, address their inquiries, and ensure satisfaction with the services provided.

Responsibilities

• Deliver exceptional customer service through customer interaction and appropriate product delivery
• Conduct routine customer service calls
• Research and resolve customer inquiries to ensure customer satisfaction
• Uphold high customer service standards

Requirements

• Strong communication skills
• Ability to handle customer inquiries effectively
• Problem-solving skills
• Experience in customer service

Nice-to-haves

• Familiarity with call center software
• Bilingual abilities

Benefits

• To be discussed during the interview