Call Center Representative - Bilingual

$41,600 - $41,600/Yr

AbsoluteCARE Medical and Pharmacy - Baltimore, MD

Full-time - Mid Level

Remote - Baltimore, MD

About the position

The Call Center Representative at AbsoluteCare is responsible for managing patient interactions over the phone, ensuring effective communication and coordination of patient care. This role involves greeting patients, facilitating their needs, and managing patient schedules while advocating for their healthcare needs. The representative will also handle financial transactions and assist in de-escalating customer concerns, all while contributing to a team-oriented environment focused on providing comprehensive care to vulnerable populations.

Responsibilities

• Coordinate patient flow over the telephone and greet patients courteously.
• Facilitate communication and visits in the office as a patient advocate.
• Manage patient schedules and monitor financial transactions.
• Handle large volumes of inbound and outbound calls efficiently.
• Follow communication scripts for various topics and identify customer needs.
• Clarify information, research issues, and provide solutions or alternatives.
• Meet personal and team qualitative and quantitative targets.
• De-escalate situations involving dissatisfied customers and offer assistance.

Requirements

• Bilingual in English and Spanish.
• High school diploma or GED equivalent.
• 2 years of experience in a patient-centered medical home preferred.
• Experience with eClinicalWorks preferred.
• Strong customer service skills and phone etiquette.
• Ability to manage large amounts of calls in a timely manner.

Nice-to-haves

• Experience in healthcare or medical office settings.
• Familiarity with patient monitoring systems.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off