Call Center Representative/Call Agent PD

$47,133 - $47,133/Yr

MemorialCare Shared Services - Santa Ana, CA

Full-time - Entry Level

Santa Ana, CA

1,001-5,000 employees

About the position

The Call Center Representative/Call Agent I PD position at MemorialCare serves as the first point of contact for patients, families, and providers, ensuring a high-quality customer experience. This role is primarily remote after initial training and requires flexibility in scheduling to accommodate various shifts, including weekends. The representative is responsible for delivering exceptional service and support, demonstrating effective communication skills, and managing multiple tasks in a fast-paced environment.

Responsibilities

• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
• Prioritize service and customer experience within each interaction.
• Ensure unforgettable guest experiences through unmatched service.
• Demonstrate strong guest-focused engagement over the phone, email, and chat.
• Exhibit effective communication, interpersonal, written and verbal skills.
• Maintain strong organizational skills and the ability to multi-task.
• Possess problem resolution and follow-through skills.
• Schedule reservations for patients and families as needed.
• Adhere to company policies, procedures, and directives.
• Interact positively and constructively with colleagues and guests.

Requirements

• 1-2 years customer service experience or other related guest-focused engagement preferred.
• Call center experience necessary in a fast-paced setting.
• Excellent computer and typing skills, with knowledge of Windows, Microsoft Office, and Outlook.
• Some medical terminology preferred.
• Spanish speaking is a plus.
• High School diploma or GED required.

Nice-to-haves

• Experience in a healthcare setting.
• Familiarity with managed care and business segments.

Benefits

• High quality health insurance plan options for employees and their dependents.
• Additional compensation opportunities including shift differentials, extra shift incentives, and bonus opportunities.