Call Center Representative - Communications
$47,840 - $60,486/Yr
Providence - Fullerton, CA
posted about 2 months ago
Part-time - Entry Level
Fullerton, CA
10,001+ employees
Hospitals
About the position
The Call Center Representative at Providence plays a crucial role in managing incoming calls through a computerized PBX system, ensuring that calls are directed to the appropriate departments or individuals. This position is vital for monitoring emergency alarms and responding to various situations, contributing to the overall patient care experience at St. Jude Medical Center.
Responsibilities
- Answer incoming calls through a computerized PBX system and direct them to the appropriate extension or department.
- Monitor and respond to medical emergency alarms, fire alarms, and equipment failures.
- Provide excellent customer service to callers and assist with inquiries as needed.
Requirements
- High school diploma or GED is required.
- At least 1 year of experience in an answering service or professional switchboard operation.
- Experience handling heavy call traffic with multiple incoming and outgoing lines.
Nice-to-haves
- 2 years of experience with computerized switchboard operation.
- Experience in a healthcare environment.
- 1 year of experience as a PBX Operator.
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid holidays
