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Taskus - New Braunfels, TX
posted 3 months ago
About the position
The Critical Safety Agent at TaskUs plays a vital role in ensuring the safety and quality of experiences for drivers and riders in the rideshare business. This position involves providing empathetic support, resolving issues, and maintaining clear communication with customers during challenging situations. The role requires a commitment to professionalism and accountability, as well as the ability to work independently and collaboratively to improve processes and ensure customer satisfaction.
Responsibilities
- Provide authentic assistance to customers, actively listening and addressing their concerns.
- Quickly gather and document details, use resources to resolve issues, and escalate when necessary.
- Set expectations, provide accurate information, and maintain professionalism in all interactions.
- Ensure timely follow-up with customers, keeping them informed of their case status.
- Take personal responsibility for each interaction and its outcome, ensuring customer satisfaction.
- Represent the brand positively, adhering to company policies and ethical standards.
- Work effectively both independently and with teams to resolve issues and improve processes.
- Document interactions and case details accurately, maintaining confidentiality.
- Stay updated on policies, participate in training, and suggest process improvements.
- Adhere to all relevant laws, regulations, and company protocols.
Requirements
- High School Diploma or GED.
- Typing speed of 25+ words per minute.
- Excellent verbal and written communication skills.
- Successful completion of standardized hiring assessments.
- Willingness to work flexible hours as needed to support operational requirements.
Nice-to-haves
- 24+ months of direct customer-facing experience in industries such as hospitality or contact centers.
- 6+ months of experience in an emergency response role (e.g., first responder, military, medical, 911 dispatch).
- Exceptional attention to detail, organizational skills, and follow-up capabilities.
- Tenacity to consistently prioritize doing what is right, even in challenging circumstances.
- Ability to work both independently and collaboratively, demonstrating flexibility and adaptability.
Benefits
- Internal mobility program
- Access to counseling or coaching sessions
- Participation in wellness sessions and resiliency programs
