Call Center Representative/Customer Service

$31,200 - $31,200/Yr

SummitJobs - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The Call Center Customer Service Representative will be responsible for managing inbound calls to ensure patient satisfaction and effective communication with clients. This role involves addressing inquiries, educating patients, and redirecting calls as necessary, while maintaining a high level of professionalism and empathy.

Responsibilities

• Answer all incoming Customer Service calls promptly and manage them effectively and efficiently.
• Address questions and educate patients, practices, and sales staff.
• Handle specified technical monitor issues.
• Redirect calls to subject matter experts as defined in protocols.
• Notate patient accounts for activities and disconnect.
• Assist patient's requests for additional supplies by placing orders on their behalf.
• Document all calls or correspondences.
• Handle Emails/VMs as assigned.
• Demonstrate empathy and decrease customer tension.
• Promote the value of remote monitoring to reduce cancellations.
• Communicate in a professional, empathetic and diplomatic manner with good voice quality, dictation, and articulation.
• Work to achieve the day-to-day Customer Service Team's quality and productivity goals.
• Exhibit a high sense of urgency.
• Identify, document and escalate potential patient or practice complaints per standard operating procedures.
• Other duties as assigned.

Requirements

• High School diploma or equivalent.
• One to two years of experience in a call center or customer service position preferred.
• Knowledge of medical terminology preferred.
• Excellent multitasking and organization skills.
• Excellent verbal and written communication skills.
• Computer skills are required including proficiency in Windows-based applications and MS Office.
• Knowledge of multi-line telephone system.
• Excellent Customer Service skills when interacting with all internal and external clients.
• Bilingual is a plus.
• High attention to detail.
• Ability to work in a fast paced environment.

Nice-to-haves

• Bilingual is a plus.
• Knowledge of medical terminology preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance