Call Center Representative/Customer Service

$46,093 - $54,184/Yr

Bright Eyes Vision - Beaumont, TX

Part-time,Full-time - Entry Level

Remote - Beaumont, TX

Ambulatory Health Care Services

About the position

As a Call Center Representative/Customer Service agent at our optometric office, you will play a crucial role in delivering exceptional service and support to our patients. Your main duties will involve managing incoming calls, scheduling appointments, and addressing patient inquiries to ensure a seamless experience for all patients.

Responsibilities

• Answer incoming calls from patients regarding appointment scheduling, prescription inquiries, insurance verification, and general office information.
• Schedule patient appointments according to availability, doctor schedules, and patient preferences.
• Provide patients with information about our services, products, and procedures to enhance their understanding and confidence in their eye care experience.
• Address patient complaints, concerns, and feedback in a professional and empathetic manner.

Requirements

• High School Diploma or the equivalent.
• Proficient data entry skills.
• Basic computer skills.
• Willingness to learn and to take on new challenges.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance