Call Center Representative/Customer Service

$31,200 - $31,200/Yr

Rdi Corporation - Blanchester, OH

Full-time - Entry Level

Remote - Blanchester, OH

Professional, Scientific, and Technical Services

About the position

As a Customer Support Representative/Call Center Agent at RDI Corporation, you will play a crucial role in providing exceptional customer service and support. This position involves managing both inbound and outbound calls to assist clients in the home services industry, ensuring customer satisfaction, and achieving sales targets. The role emphasizes building sustainable relationships with customers and requires strong communication and problem-solving skills.

Responsibilities

• Manage inbound and outbound sales support calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school Diploma or equivalent

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance