Call Center Representative/Customer Service

About the position

As a Call Center Representative/Customer Service team member for our interior design company, you will be the primary point of contact for our clients, ensuring their inquiries, concerns, and requests are handled efficiently and professionally. This role involves responding to various customer inquiries and providing information about our services, while maintaining a customer-focused attitude.

Responsibilities

• Respond to inbound calls, emails, and chat inquiries professionally and promptly.
• Provide information about our interior design services, consultations, and project timelines.
• Handle customer inquiries related to pricing, design options, and product availability.
• Resolve service-related concerns or escalate complex issues to the appropriate team.
• Assist potential clients with service recommendations based on their needs.
• Accurately record all customer interactions and maintain detailed client profiles.

Requirements

• High school diploma or equivalent.
• Basic computer skills.
• A professional, friendly, and customer-focused attitude.
• Basic knowledge of interior design or willingness to learn is a plus.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance