Call Center Representative/Dispatcher/Scheduler/Quality Control
$41,600 - $41,600/Yr
Access 2 Interpreters - Columbus, OH
posted 2 months ago
Full-time - Entry Level
Columbus, OH
Professional, Scientific, and Technical Services
About the position
The Dispatcher/Scheduler/Quality Control role at Access 2 Interpreters, LLC involves managing the scheduling of multilingual interpreters for various assignments in hospitals, courts, schools, and social service agencies. The position requires a detail-oriented individual who can thrive in a fast-paced environment, communicate effectively, and handle a high volume of phone calls while ensuring quality control and data management.
Responsibilities
- Manage a high volume of phone calls
- Schedule multilingual interpreters for assignments
- Conduct inspections and ensure quality control
- Collect, enter, and analyze data
- Submit reports
- Monitor and review progress and accuracy
- Complete a background check and pass a drug screen
Requirements
- High school diploma or GED
- Customer service/dispatch experience
- Typing speed of at least 35 WPM
- Intermediate computer skills
- Proficient in Microsoft Excel
Nice-to-haves
- Multilingual skills
- Experience in a fast-paced environment
- Ability to take initiative and multi-task
- Strong communication skills
Benefits
- Paid holidays after 90 days
- Ten (10) days of Paid Time Off after 90 days
- Medical, Dental, Vision, and Life insurance
- 401K and Profit Sharing
- Free parking
