Robert Half - Lewisburg, TN
posted about 2 months ago
Full-time - Entry Level
Lewisburg, TN
Administrative and Support Services
About the position
The Call Center Representative role at Robert Half in Lewisburg, Tennessee, involves managing incoming calls, generating sales leads, and ensuring customer satisfaction in a dynamic call center environment. This position offers a long-term contract employment opportunity and focuses on building sustainable relationships with customers while adhering to company policies and procedures.
Responsibilities
- Manage a high volume of incoming calls with efficiency and professionalism.
- Generate sales leads and meet call handling quotas.
- Identify customer needs to ensure satisfaction and build sustainable relationships with customer accounts.
- Provide accurate, valid, and complete information by employing effective communication methods and tools.
- Handle customer complaints and provide appropriate solutions and alternatives within stipulated time limits.
- Maintain records of customer interactions, process customer accounts, and file necessary documents.
- Adhere to communication procedures, guidelines, and policies.
- Go the extra mile to engage customers and build trust through open and interactive communication.
- Utilize proficiency in Microsoft Office Suites, particularly Microsoft Excel and Word, to manage customer accounts and maintain records.
- Employ strong time management and communication skills to effectively manage customer interactions and resolve complaints.
Requirements
- Demonstrated experience as a Call Center Representative or similar role.
- Proficiency in relevant computer programs, including Microsoft Office Suites, Microsoft Excel, and Microsoft Word.
- Understanding and experience of standard operation procedures within a call center.
- Proficient in using database systems for the input and retrieval of information.
- Excellent communication skills, both verbal and written.
- Experience in answering inbound calls and handling inbound and outbound calls effectively.
- Ability to manage time efficiently and prioritize tasks.
- Proven customer service skills, including the ability to manage customer accounts and handle referrals.
- Knowledge of office functions and procedures.
- Experience in sales and ability to upsell products and services.
- Ability to work in a fast-paced environment, handling multiple tasks.
- Understanding of claim administration processes and procedures.
- Familiarity with invoicing processes.
- Ability to provide training to other staff members as required.
- Adaptability and openness to new methods and procedures.
- Detail-oriented, ensuring accuracy in all tasks.
- Ability to adhere to company policies and standards.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
