Call Center Representative I

$43,680 - $49,400/Yr

Neighborhood Healthcare - Escondido, CA

Full-time - Entry Level

Remote - Escondido, CA

Ambulatory Health Care Services

About the position

As a Healthcare Call Center Representative at Neighborhood Healthcare, you will be the first point of contact for patients, providing essential assistance and information regarding their healthcare needs. This role emphasizes exceptional communication and empathy to ensure a positive experience for patients and their families. The position offers the flexibility of remote work after completing on-site training, contributing to a supportive and inclusive work environment.

Responsibilities

• Respond to patient inquiries and provide information about services.
• Schedule appointments and guide patients through the healthcare process.
• Ensure a positive experience for patients and their families through exceptional customer service.
• Collaborate with team members to improve service delivery and patient satisfaction.

Requirements

• Bilingual in Spanish and English is required.
• High school diploma or GED is required.
• 1 year of customer service experience preferred.
• Strong communication skills are essential.

Nice-to-haves

• Experience in a call center environment is a plus.
• Familiarity with healthcare services is beneficial.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 403(b) retirement plan
• Volunteer time off
• Two plus weeks of vacation
• Nine paid holidays including two floating holidays