call center representative - in center/hybrid

$30,139 - $30,160/Yr

Randstad - Cleveland, TN

Full-time - Entry Level

Remote - Cleveland, TN

Administrative and Support Services

About the position

The Call Center Representative position at Whirlpool Consumer Services involves providing exceptional customer support through various communication channels, including phone, chat, and email. This role is designed for individuals looking to advance their customer service careers in a fast-paced, award-winning contact center environment. The position requires on-site work in Cleveland, TN, from Monday to Thursday, with the flexibility to work from home on Fridays. The role offers a competitive hourly wage and the potential for career growth and advancement.

Responsibilities

• Managing inbound calls, emails, or chats based on business needs while navigating through multiple computer systems and screens to help resolve consumer issues and document interactions.
• Helping consumers resolve issues, providing troubleshooting information, placing consumer-initiated orders, and scheduling service while ensuring consumer satisfaction.
• Negotiating through and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership.
• Managing and maintaining your schedule through both Whirlpool and Randstad computer systems, including logging in and out, time off requests, and ensuring timecard accuracy.
• Earning commission with the sales of extended service plans and accessories.
• Multitasking while using different systems and technologies.

Requirements

• 1 year of customer service experience required, with 1 year of call center experience preferred.
• High School Diploma or GED equivalent.
• Ability to work 40 hours per week.
• Must be willing to submit to a background check and drug screen.

Nice-to-haves

• Active Listening
• Telephone Etiquette
• Call Center Support
• Interpersonal Sensitivity
• Customer support
• Empathy
• Customer Service
• Customer Relations
• Basic Computer Skills
• Basic Software Skills

Benefits

• Health insurance
• Incentive and recognition program
• 401K contribution