call center representative - in center/hybrid

$30,139 - $30,160/Yr

Randstad - Cleveland, TN

Full-time - Entry Level

Remote - Cleveland, TN

Administrative and Support Services

About the position

The Call Center Representative position at Randstad US involves providing exceptional customer service to trade partners, consumers, and internal process partners for Whirlpool Consumer Services. This role is primarily on-site in Cleveland, TN, with the option to work from home on Fridays. The representative will handle inbound calls, resolve consumer issues, and ensure customer satisfaction while working in a fast-paced environment. This is a temp-to-perm position with opportunities for career growth.

Responsibilities

• Managing inbound calls, emails, or chats based on business needs while navigating through multiple computer systems and screens to help resolve consumer issues as well as document the consumer interaction as needed.
• Helping consumers resolve issues, providing troubleshooting information, placing consumer initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email or chat is completed.
• Negotiate through and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership.
• Managing and maintaining your schedule through both Whirlpool and Randstad computer systems, including logging in and out, time off requests, and ensuring timecard accuracy.
• Earn commission with the sales of extended service plans and accessories.
• Multitasking while using different systems and technologies.

Requirements

• 1 year of customer service experience required, with 1 year of call center experience preferred.
• High School Diploma or GED equivalent.
• Ability to work 40 hours per week.
• Must be willing to submit to a background check and drug screen.

Nice-to-haves

• Active Listening
• Telephone Etiquette
• Call Center Support
• Interpersonal Sensitivity
• Customer support
• Empathy
• Customer Service
• Customer Relations
• Basic Computer Skills
• Basic Software Skills

Benefits

• Health insurance
• Incentive and recognition program
• 401K contribution