call center representative - in center/hyrbrid

$30,139 - $30,160/Yr

Randstad - Cleveland, TN

Full-time - Entry Level

Remote - Cleveland, TN

Administrative and Support Services

About the position

The Call Center Representative position at Whirlpool Consumer Services involves providing exceptional customer support through various communication channels including phone, chat, and email. This role is designed for individuals who are passionate about customer service and thrive in a fast-paced environment. The position is primarily on-site in Cleveland, TN, with the flexibility to work from home on Fridays. It offers a competitive hourly wage and the potential for career advancement within the company.

Responsibilities

• Managing inbound calls, emails, or chats based on business needs while navigating through multiple computer systems and screens to help resolve consumer issues and document interactions.
• Helping consumers resolve issues, providing troubleshooting information, placing consumer-initiated orders, and scheduling service while ensuring consumer satisfaction.
• Negotiating and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership.
• Managing and maintaining your schedule through both Whirlpool and Randstad computer systems, including logging in and out, time off requests, and ensuring timecard accuracy.
• Earning commission with the sales of extended service plans and accessories.
• Multitasking while using different systems and technologies.

Requirements

• 1 year of customer service experience required, with 1 year of call center experience preferred.
• High School Diploma or GED equivalent.
• Ability to work 40 hours per week.
• Must be willing to submit to a background check and drug screen.

Nice-to-haves

• Active Listening
• Telephone Etiquette
• Interpersonal Sensitivity
• Empathy
• Basic Computer Skills
• Basic Software Skills

Benefits

• Health insurance
• 401K contribution
• Incentive and recognition program