Duke Energyposted 3 months ago
Part-time • Entry Level
Raleigh, NC
Utilities

About the position

More than a job - play an integral part of Duke Energy's customer success and satisfaction as a call center representative. A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.

Responsibilities

  • Provide high quality customer interaction by handling customer's needs with integrity and empathy in one transaction.
  • Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
  • Use professional judgement and escalate customer issues/concerns to management when appropriate.
  • Perform other duties as assigned, including work on special projects.

Requirements

  • High school diploma or GED completed at time of application submission.

Nice-to-haves

  • Ability to work a flexible schedule.
  • Some college or college degree.
  • One year call center or customer service experience preferred.
  • Willingness to work in an environment that requires 100% phone-based customer interaction.
  • Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
  • Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

Benefits

  • Participation in a 401k plan
  • Accrued sick and family care leave per pay period
  • Flexible work schedule
  • All necessary equipment provided
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