Call Center Representative - Remote

ManpowerGroup - Houston, TX

Full-time - Entry Level

Remote - Houston, TX

Administrative and Support Services

About the position

The Call Center Representative for Disaster Relief is responsible for providing empathetic and compassionate support to individuals affected by natural disasters. This role involves handling inbound and outbound calls, guiding customers through available relief services, and assessing their unique situations to offer appropriate solutions. The representative must remain calm and focused while addressing heightened emotions and ensuring that customers feel heard and supported.

Responsibilities

• Handle inbound and outbound calls from individuals affected by natural disasters.
• Provide immediate assistance with empathy, patience, and compassion.
• Listen attentively to customers' needs and demonstrate understanding of their challenges.
• Guide customers through available relief services, programs, and resources.
• Assess each caller's unique situation to provide relevant solutions or referrals.
• Remain calm and focused when dealing with customers in distress.
• Use active listening and de-escalation techniques to address heightened emotions.

Requirements

• Demonstrated ability to connect with individuals facing extreme hardship.
• Excellent communication skills, especially in high-stress situations.
• Strong customer-first mentality with experience in providing timely solutions.
• Reliable high-speed internet at home for remote work.
• Comfort using web-based tools and Microsoft Teams for communication and operations.
• Ability to work flexible hours within a shift range from 6:30 AM EST to 1:00 AM EST.

Benefits

• Competitive salary and benefits package.
• Access to ongoing professional development and training in disaster response and customer service.
• Opportunities to make a direct and meaningful impact on individuals and communities affected by natural disasters.