Call Center Representative -- Spanish Bilingual

About the position

The Bilingual Customer Service Representative at GEICO is responsible for providing exceptional customer service to policyholders in both English and Spanish. This role involves answering billing questions, making policy changes, and offering recommendations to customers. The position is based in Lakeland, FL, and is ideal for individuals who thrive in a fast-paced environment and are eager to learn and grow within the insurance industry.

Responsibilities

• Answer billing questions from customers.
• Make policy changes as requested by customers.
• Provide recommendations to policyholders regarding their insurance needs.
• Deliver personalized service to demonstrate the value of being insured by GEICO.
• Assist customers in a fast-paced, high-volume call center environment.

Requirements

• Excellent verbal and written communication skills in English and Spanish.
• Outstanding customer service skills.
• Solid computer skills and ability to multi-task.
• Ability to work comfortably in a fast-paced environment.

Nice-to-haves

• Personal Lines license (for sign-on bonus eligibility).

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period.
• Paid Vacation, Sick and Parental Leave.
• 401(k) Plan.
• Tuition Reimbursement.
• Paid Training and Licensures.