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Call Center Representative -- Spanish Bilingual
Geico - South Tucson, AZ
posted 2 months ago
About the position
The Bilingual Customer Service Representative role at GEICO in Tucson, AZ, is designed for individuals who are passionate about providing exceptional customer service and solving problems for policyholders. This position serves as the first point of contact for customers, addressing billing inquiries, making policy adjustments, and offering recommendations. The role emphasizes personal service and aims to demonstrate the value of GEICO's insurance offerings, while also providing ample opportunities for professional growth and development within the company.
Responsibilities
- Answer billing questions from customers.
- Make policy changes as requested by customers.
- Provide recommendations to policyholders based on their needs.
- Deliver personalized customer service to demonstrate the value of GEICO's insurance.
- Assist customers in a fast-paced call center environment.
Requirements
- Excellent verbal and written communication skills in both English and Spanish.
- Outstanding customer service skills and/or experience.
- Solid computer skills and ability to multi-task.
- Ability to work comfortably in a high-volume call center environment.
Nice-to-haves
- Experience in a customer service role.
- Familiarity with the insurance industry.
Benefits
- Premier Medical, Dental and Vision Insurance with no waiting period.
- Paid Vacation, Sick and Parental Leave.
- 401(k) Plan.
- Tuition Reimbursement.
- Paid Training and Licensures.
