Call Center Representative - Spanish Bilingual

$37,298 - $39,229/Yr

Geico - Green Valley, AZ

Full-time - Entry Level

Green Valley, AZ

Insurance Carriers and Related Activities

About the position

The Bilingual Customer Service Representative role at GEICO in Tucson, AZ, is designed for individuals who are passionate about providing exceptional customer service and solving problems for policyholders. This position serves as the first point of contact for customers, addressing billing inquiries, making policy adjustments, and offering recommendations. The role emphasizes continuous learning and professional growth within a diverse and inclusive environment, making it ideal for those who thrive in fast-paced settings and are eager to assist clients with their insurance needs.

Responsibilities

• Answer billing questions from customers.
• Make policy changes as requested by customers.
• Provide recommendations to policyholders regarding their insurance needs.
• Deliver personalized service to demonstrate the value of being insured by GEICO.
• Assist customers in a fast-paced, high-volume call center environment.

Requirements

• Excellent verbal and written communication skills in both English and Spanish.
• Outstanding customer service skills and/or experience.
• Solid computer skills and ability to multi-task.
• Ability to work comfortably in a fast-paced environment.

Nice-to-haves

• Experience in a call center environment.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period.
• Paid Vacation, Sick and Parental Leave.
• 401(k) Plan.
• Tuition Reimbursement.
• Paid Training and Licensures.