Call Center Representative - Start ASAP!

About the position

The Call Center Representative position at Aucera involves providing customer service and sales support to current customers, specifically offering protection plans for their credit cards. This role is designed for individuals seeking immediate work-from-home opportunities with flexible schedules that promote work/life balance. The company emphasizes career development and offers paid training to ensure representatives are well-prepared for their responsibilities.

Responsibilities

• Engage with current customers to offer protection plans for their credit cards.
• Provide excellent customer service and support during calls.
• Document customer interactions accurately and thoroughly.
• Identify and resolve customer issues effectively.
• Utilize computer systems to manage customer information and multitask.

Requirements

• High school diploma or GED required.
• Strong attention to detail and excellent documentation skills.
• Excellent verbal, written, and listening communication skills.
• Proficient computer skills, including the ability to multitask and use dual screens.
• Ability to identify and resolve customer issues.

Nice-to-haves

• Previous experience in sales or customer service is a plus, but not required.

Benefits

• Paid training
• 401(k)
• On-the-job training
• Opportunities for advancement
• Referral program