Call Center Representative

$35,360 - $35,360/Yr

US Tech Solutions - East Syracuse, NY

Full-time - Entry Level

East Syracuse, NY

Administrative and Support Services

About the position

The Call Center Representative role at US Tech Solutions involves managing a high volume of incoming calls, generating sales leads, and ensuring customer satisfaction through effective communication and problem-solving. The position requires building sustainable relationships with customers and meeting service targets while handling complaints and maintaining accurate records.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• High School diploma or GED
• Experience in call center or customer service
• Proficient in Microsoft Office
• Typing speed of 35-45 words per minute
• Excellent verbal and written communication skills

Nice-to-haves

• Bachelor's degree
• Experience with dealer referrals to distributors
• Product support knowledge: Parts and Equipment
• Experience with transactional orders, claims, and invoicing

Benefits

• Competitive hourly pay of $17
• Opportunity to work in a dynamic environment
• Gain experience in customer service and sales