About the position
As a Customer Service Representative at GEICO, you will play a crucial role in providing exceptional service to our policyholders. This position is based in our Macon, GA office and is ideal for individuals who are passionate about helping others and solving problems. You will be the first point of contact for our customers, addressing their inquiries regarding billing, making policy changes, and offering recommendations that enhance their experience with GEICO. Your ability to deliver personalized service will demonstrate the value of being insured by GEICO, and you will have the opportunity to grow your career within our organization. In this fast-paced, high-volume call center environment, you will be expected to showcase your expertise in customer service, fostering trust and satisfaction among our clients. Effective communication is key, as you will need to listen empathetically to customer concerns and provide appropriate solutions. You will also be encouraged to learn new skills and adapt to changes quickly, ensuring that you remain a valuable asset to our team. Feedback will be an essential part of your development, and you will be expected to utilize it to enhance your performance. This role offers a competitive salary of $17.50 per hour, with the potential for salary increases of up to 15% for top associates within their first year. If you are looking for a career with ample growth opportunities and a supportive work environment, we invite you to join our team at GEICO.
Responsibilities
- Answer customer inquiries regarding billing questions.
- Make policy changes as requested by customers.
- Provide recommendations to customers based on their needs.
- Deliver personalized service to enhance customer satisfaction.
- Demonstrate expertise in customer service to foster trust.
- Adapt to changes in a fast-paced call center environment.
- Utilize effective communication skills to listen and empathize with customers.
- Maintain solid computer and multi-tasking skills.
Requirements
- Experience providing outstanding customer service.
- Effective communication skills with an emphasis on listening and empathy.
- Ability to work in a fast-paced, high-volume call center environment.
- Willingness to learn new skills and adapt to changes quickly.
- Open to feedback for performance and development.
- Solid computer and multi-tasking skills.
- Minimum of high school diploma or equivalent.
Benefits
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
