Call Center Representative

About the position

As an Appointment Coordinator Expert, you will respond to incoming calls from individuals who have reacted to commercials or advertisements, encouraging them to visit the nearest center to learn more about the products and services offered by the firm. You will also undertake outgoing calls to potential leads to invite them to visit the center in their area. Your role includes recording critical potential client information in a database, particularly focusing on the zip or postal code that indicates the nearest center. Participation in training classes is essential to better understand your role and the specials that might be offered to potential clients. You will be expected to meet specific parameters regarding the number of calls received or delivered during your shift, the duration of the calls, and the information gathered and dispensed. It is important to understand the limitations of your duties, as Appointment Coordination Experts are not hair loss authorities. Additional duties may be assigned as needed.

Responsibilities

• Respond to incoming calls from potential clients.
• Make outgoing calls to potential leads.
• Record critical potential client information in a database.
• Participate in training classes to understand the role and specials offered.
• Meet required parameters for call volume and information accuracy.
• Recognize the limitations of the role and avoid straying beyond duties.
• Perform other duties as assigned.

Requirements

• Bilingual (English/Spanish) is a plus.

Benefits

• Typical earnings average $43,000+ annually, with top performers earning between $50,000 to $53,000 annually.
• Leads and sales appointments provided from the corporate marketing platform.
• Paid vacation days, paid holidays, and personal days starting the day of hire.
• Comprehensive health benefits (medical, dental, life insurance, and more).
• 401(k) retirement savings plan with company match after one year.
• Tuition reimbursement after one year.
• Company-paid training upon hire and throughout the career.