Call Center Representative

$31,200 - $33,280/Yr

Petkey - Dallas, TX

Part-time - Entry Level

Remote - Dallas, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Call Center Representative, you will be responsible for handling incoming and outgoing calls to assist customers with inquiries, resolve issues, and provide exceptional service. This part-time role focuses on delivering high-quality customer support, particularly for pet-related services.

Responsibilities

• Answer incoming calls professionally and provide information about products or services
• Make outbound calls to follow up on customer inquiries and assist pet parents in completing their pet's microchip registrations
• Resolve customer complaints or concerns with patience and empathy
• Utilize computer systems to track customer interactions, record details of inquiries, complaints, or comments
• Identify and escalate priority issues to the appropriate team member
• Meet performance metrics such as call handling time, productivity, and quality standards

Requirements

• Previous experience in a call center or customer service role is preferred
• Strong communication skills and the ability to actively listen to customers
• Proficiency in data entry and navigating computer systems efficiently
• Experience in conflict management and problem-solving
• Ability to speak Spanish is a plus
• Love of pets is a major plus!