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Call Center Representative
HYUNDAI CITY OF BAY RIDGE / GENESIS OF BROOKLYN
posted about 2 months ago
About the position
The Call Center Representative position at Hyundai City of Bay Ridge / Genesis of Brooklyn involves engaging with customers through various communication channels, primarily focusing on sales and customer service. This full-time role offers a starting salary of $18 per hour, with opportunities for commissions and bonuses. The company emphasizes training and development, aiming to build a successful career in the automotive business for its associates.
Responsibilities
- Answer customer inquiries via email
- Answer inbound sales calls
- Follow a process to keep customers engaged via email and outbound calls
- Stay informed on the latest advertisements on TV, radio, and social media
- Attend sales meetings and training classes as required
- Maintain a professional code of conduct at all times following company core values
- Follow directions and be a team player
Requirements
- Bilingual communication skills
- Basic phone and computer skills
- Clear, articulate, and pleasant speaking voice
- Dependable and punctual
- Ability to address and answer customer requests via phone and email
- Strong organizational skills and ability to multi-task
- Excellent written and oral communication skills
- Excellent follow-up skills
- Ability to maintain a positive attitude
- Develop a solid understanding of product-related models
- Maintain a professional appearance
Nice-to-haves
- Telemarketing experience
- Customer service experience
- Sales background
- Dealership experience
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- 401(k) matching
- Employee discount
- Life insurance
