Call Center Representative

$37,440 - $39,374/Yr

Hamilton & Archer Health Services, LLC. - Salem, NH

posted 26 days ago

Part-time,Full-time - Entry Level
Remote - Salem, NH

About the position

The Call Center Representative position at Hamilton & Archer Health Services, LLC is a hybrid role based in Salem, NH, where the representative will serve as the first point of contact for providers, patients, and clients. The role involves providing exceptional customer service, conducting health insurance precertification, and answering calls for the nurse helpline. The ideal candidate will demonstrate strong communication skills and a commitment to high-quality service.

Responsibilities

  • Answer incoming calls promptly and professionally, providing precertification, building nurse helpline records, and addressing customer questions.
  • Utilize medical terminology to assist providers and patients in understanding their needs effectively.
  • Perform data entry tasks accurately while maintaining confidentiality of sensitive information.
  • Analyze customer requests and provide appropriate solutions or escalate issues as necessary.
  • Demonstrate excellent phone etiquette while communicating with customers.
  • Document interactions in the computerized system to ensure accurate record-keeping.
  • Collaborate with team members to improve processes and enhance customer experience.

Requirements

  • Proficiency in English is required; bilingual or multilingual candidates, especially those fluent in Spanish, are highly desirable.
  • Previous experience in a call center or customer service role is preferred.
  • Familiarity with medical office procedures and terminology is an asset.
  • Strong data entry and typing skills with attention to detail are essential.
  • Ability to analyze information quickly and provide effective solutions.
  • Excellent verbal communication skills with a focus on phone etiquette.

Benefits

  • Health insurance
  • Paid time off
  • Vision insurance
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