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Call Center Representative
$39,520 - $43,680/Yr
AppleOne - Anaheim, CA
posted about 2 months ago
Full-time - Entry Level
Anaheim, CA
1,001-5,000 employees
Administrative and Support Services
About the position
The Call Center Representative role at AppleOne involves handling inbound customer calls, providing information about products and services, and assisting with shipping-related issues. The representative will be responsible for resolving customer complaints, maintaining accurate customer records, and collaborating with team members to enhance customer service. This position requires strong communication skills and the ability to multitask effectively.
Responsibilities
- Handle inbound customer calls in a professional manner.
- Provide accurate information about products and services.
- Liaising between customers and shipping teams.
- Assisting shipping department with carrier related issues.
- Resolve customer complaints and issues efficiently.
- Maintain customer records by updating account information.
- Collaborate with team members to improve customer service.
- Stay updated on product knowledge and industry trends.
Requirements
- High School diploma or equivalent.
- Proficient in Microsoft Office.
- Minimum of 1 year call center experience.
- Strong verbal and written communication skills.
- Ability to multitask, effectively and efficiently.
- Minimum typing speed of 45 WPM.
Nice-to-haves
- Bilingual in Spanish, Mandarin or Cantonese
- Experience in the manufacturing industry.
Benefits
- Major medical, dental, vision insurance for temporary assignments lasting 13 weeks or longer.
- 401k and any statutory sick pay where required.
