Call Center Representative

$33,280 - $33,280/Yr

Adecco - Houston, TX

Full-time - Entry Level

Houston, TX

Administrative and Support Services

About the position

The Call Center Representative role involves providing direct customer support over the phone, addressing inquiries, and resolving issues while maintaining a high level of professionalism. This position is contract-based and requires a minimum of one year of recent call center experience. The role is flexible and allows for remote work, making it suitable for individuals seeking a dynamic work environment.

Responsibilities

• Provides front line, direct contact with customers over the phone.
• Informs customers of the organization's products and/or services.
• Accurately collects pertinent information from customers.
• Answers routine questions and resolves basic problems.
• Refers more difficult items to higher level team members for guidance.
• Shows empathy while resolving customer issues.
• Follows standard screens/scripts to perform most tasks.
• Navigates computer-based systems, maintains and updates company records as needed.
• Maintains professionalism and effectively interacts with all contacts.
• Processes and determines coverage by reviewing forms and other applicable records.
• Takes the initiative to understand the needs of the caller and solve using expertise.

Requirements

• Completed High School Diploma or GED
• One (1) year of recent call center experience is required
• Excellent Customer Service skills
• Excellent verbal and written communication skills
• Experience with Microsoft based programs and computer products
• Ability to handle/process high call volumes
• Acute attention to detail/accuracy and effective note-taking/documenting skills
• Ability to work independently to problem solve, organize, and prioritize tasks
• Ability to communicate clearly, calmly & confidently on the telephone and email.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• Employee Assistance Program (EAP)
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay