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Ust - Dallas, TX
posted about 2 months ago
Full-time
Dallas, TX
Professional, Scientific, and Technical Services
About the position
The position involves serving customers by determining their requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining a database. The role is essential in ensuring customer satisfaction and enhancing the organization's reputation through effective communication and problem-solving skills.
Responsibilities
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements
- Customer Focus
- Customer Service
- Data Entry Skills
- Listening
- Phone Skills
- Verbal Communication
- Building Relationships
- People Skills
- Interpersonal Savvy
- Problem Solving
- Multi-tasking
