Call Center Representative
$16 - $18/Yr
ServiceMASTER Clean - Ozark, MO
posted 4 days ago
Remote - Ozark, MO
Administrative and Support Services
About the position
We are looking for a detail-oriented, customer-focused, and professional Call Centre Representative to join our team. The ideal candidate will have previous experience in a similar role and will prioritize customer satisfaction in every interaction. This position primarily entails managing incoming calls from customers to fulfill their requests, as well as making outbound calls to connect with them.
Responsibilities
- Respond to Incoming Customer Calls and Provide Assistance with Their Inquiries
- Verify the Identity of Customers in Accordance with Company Protocols
- Maintain Accurate and Current Customer Information within the Internal CRM System
- Address Customer Inquiries, Offer Product Information, and Process Payments via Telephone
- Initiate Outbound Calls to Customers as Necessary
- Record All Sales and Transactions Related to Products and Services in the CRM System
- Adhere to Data Security Policies Consistently
- Deliver Friendly and Courteous Service to Customers
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Home office stipend
- Opportunity for advancement
- Paid time off
- Parental leave
- Signing bonus
- Training & development
- Vision insurance
- Wellness resources
