Call Center Representative

Kure Pain Management - Montgomery, AL

Full-time - Entry Level

Montgomery, AL

About the position

The Call Center Representative at The Center for Pain plays a crucial role in providing exceptional care to patients by managing incoming calls, scheduling appointments, and ensuring effective communication between patients and healthcare providers. This position emphasizes a supportive work environment and a commitment to patient satisfaction.

Responsibilities

• Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services.
• Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.
• Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
• Utilize scheduling software to coordinate and organize patient appointments efficiently.
• Ensure accurate entry of patient information and appointment details into the system.
• Work closely with healthcare providers to accommodate urgent and specialized appointment requests.
• Communicate schedule changes or adjustments to relevant staff members promptly.

Requirements

• Previous experience in a call center or customer service role, preferably in a healthcare setting.
• Strong communication skills with a focus on empathy and active listening.
• Proficient computer skills, including experience with scheduling software and electronic health records.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and accuracy in data entry.
• Knowledge of medical terminology and pain management practices is a plus.
• Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.

Nice-to-haves

• Knowledge of medical terminology and pain management practices is a plus.

Benefits

• Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family.
• Competitive wage to recognize and reward skills and dedication.
• Supportive and collaborative team environment.