Call Center Representative
$9 - $17/Yr
ServiceMASTER Clean - Charleston, WV
posted 4 days ago
- Entry Level
Remote - Charleston, WV
Administrative and Support Services
About the position
We are looking for a courteous and professional call center representative to provide exceptional service by responding to inquiries, managing complaints, and resolving issues. This role involves handling a high volume of inbound and outbound calls to ensure a positive experience for every caller. The representative will actively listen to clients, address their concerns, and provide accurate responses. To succeed, candidates should have a strong customer focus, attention to detail, and efficiency, along with qualities like politeness, reliability, knowledge, and adaptability.
Responsibilities
- Respond to incoming calls and assist customers with inquiries in a professional manner.
- Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
- Maintain accurate records of customer interactions and data entry into the system.
- Communicate clearly and effectively with clients, ensuring their concerns are addressed promptly.
- Collaborate with team members to enhance service delivery and improve customer satisfaction.
- Stay updated on company products, services, and policies to provide accurate information.
Requirements
- Strong customer focus
- Attention to detail
- Efficiency
- Politeness
- Reliability
- Knowledge
- Adaptability
Benefits
- 401(k)
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Tuition assistance
- Vision insurance
