Perdue, Brandon, Fielder, Collins and Mott L.L.P - Lubbock, TX
posted 3 days ago
Part-time - Entry Level
Lubbock, TX
Professional, Scientific, and Technical Services
About the position
PBFCM is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a part-time team member for our Collections Department to assist in the collection of delinquent fines and fees accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00/hour.
Responsibilities
- Receive high volume of inbound phone calls
- Make outbound calls to account owners
- Track correspondence sent, received or requiring further action in account management system
- Research owner contact information as needed
- Meet daily, weekly and monthly production objectives
- Be accountable for call quality, attendance, and adherence to work schedule results
Requirements
- High School diploma or equivalent (Required)
- Previous Office Experience (Preferred)
- Experience in a law office, collections environment or tax office (Preferred)
- Experience in customer service (Preferred)
Nice-to-haves
- Some college (Preferred)
- Decision-making skills
- Conflict Resolution skills
- Ability to work under pressure
- Adaptability and Teamwork
Benefits
- Competitive wage of $15.00/hour
- On the job training
- Annual performance reviews
