Call Center Representative

About the position

The Customer Service Representative role at GEICO in Lakeland, FL, is designed for individuals who are passionate about helping others and solving problems. This position serves as the first point of contact for policyholders, addressing their inquiries, making policy changes, and providing recommendations. The role offers significant growth opportunities within the company, with many associates experiencing salary increases within their first year.

Responsibilities

• Answer billing questions from customers.
• Make policy changes as requested by policyholders.
• Provide recommendations to customers regarding their insurance needs.
• Deliver personalized service to demonstrate the value of being insured by GEICO.
• Maintain a high level of customer satisfaction through effective communication.

Requirements

• Experience providing outstanding customer service.
• Effective communication skills with an emphasis on listening and empathy.
• Ability to thrive in a fast-paced, high-volume call center environment.
• Willingness to learn new skills and adapt to changes quickly.
• Open to feedback for performance and development improvement.
• Solid computer and multi-tasking skills.
• Minimum of high school diploma or equivalent.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures