Call Center Representative

$85,000 - $85,000/Yr

Insight Global - Shelton, CT

Full-time - Entry Level

Remote - Shelton, CT

Administrative and Support Services

About the position

The Customer Care Specialist position is a vital role within a newly established company focused on the fixed annuity space of life insurance. This role involves providing personalized support to customers through various digital channels, ensuring high-quality service delivery as the company prepares for its launch in Q1 2025. The position requires effective management of customer inquiries and complex cases in a fast-paced call center environment.

Responsibilities

• Provide personalized support to customers through phone, email, SMS, and online chat.
• Effectively manage complex cases, document changes, and resolve customer inquiries.
• Manage high call volumes and respond promptly to written and verbal inquiries while maintaining high performance metrics.
• Leverage product expertise to provide tailored support and educate customers on self-service tools.
• Complete clear documentation of all client interactions and requests.
• Ensure compliance with industry regulations, standards, and legal requirements specific to the insurance sector.
• Collaborate cross-functionally with internal teams and vendor partners to escalate and resolve complex issues.
• Utilize advanced AI tools to improve client interactions and enhance overall operational efficiencies.

Requirements

• 3+ years of experience in a contact center or customer service role within insurance or financial services.
• Proven experience managing customer outreach and resolving issues effectively and in a timely manner.
• Experience adapting to new technologies that enhance daily operations.
• Comfortability in a fast-paced environment.
• Exceptional interpersonal skills and ability to build relationships.
• Associate's Degree or Bachelor's Degree.

Nice-to-haves

• Strong experience with annuities, including distribution options and tax implications.
• Experience with Verisk FAST.

Benefits

• 20 days PTO
• 3 personal days
• 6 sick days
• Bank holidays
• Biweekly pay
• 401k
• Medical and dental plans