United Projects Corporation - New Orleans, LA
posted 4 days ago
Full-time
New Orleans, LA
Specialty Trade Contractors
About the position
The Call Center Representative at United Projects Ltd is responsible for providing exceptional customer service by answering incoming calls, addressing inquiries, and resolving issues efficiently. This role is crucial in maintaining customer satisfaction and ensuring accurate information about products and services is communicated effectively.
Responsibilities
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Provide accurate information about our products and services.
- Troubleshoot and resolve customer issues, escalating when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Collaborate with team members to improve service delivery and customer satisfaction.
Requirements
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a call center or customer service role preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle difficult calls with professionalism and a positive attitude.
- Proficient in using computer systems and CRM software.
