Call Center Representative

StretchLab - Bellaire / Bunker Hill / Heights / Pearland / River Oaks - Houston, TX

Part-time - Entry Level

Houston, TX

251-500 employees

About the position

The Call Center Representative at StretchLab plays a crucial role in supporting the wellness journey of prospects and members by managing communications and appointments. This position is ideal for individuals who are passionate about health and fitness and are eager to contribute to a growing brand that specializes in assisted stretching services.

Responsibilities

• Manage large amounts of inbound and outbound communications in a timely manner
• Follow communication 'scripts' when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Other duties as assigned

Requirements

• Humility and compassion to address customer needs
• Excellent written and oral communication skills
• Accurately set appointments and process payments
• Attention to detail
• Multi-task in a fast paced environment
• Proficiency working with CRM, booking software and Google Suite
• Previous call center experience is preferred

Nice-to-haves

• Passion for fitness and wellness
• Energetic
• Empathetic
• Team player

Benefits

• Health Benefits
• Employee Assistance Program
• Complimentary membership to StretchLab & Row House ($350 monthly value)
• Employee Retail Discounts
• Opportunity for advancement (multiple locations and brands)